Privacy policy

This policy explains how I handle personal information collected through lachlansallabank.com.au, when you book a call, and when you work with me. The site and coaching business are run by Lachlan Francis Sallabank, ABN 69 631 803 003, a sole trader in Victoria, Australia ("I", "me"). I handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988.

Please don't send patient information

My email, booking form and intake are for coaching enquiries only. Please don't send or show identifiable patient information, clinical records or confidential workplace material, including when you share your screen in a session. If I receive it unexpectedly, I won't use it, and I'll delete it as soon as I reasonably can.

What I collect

When you book or contact me: your name, email address, the time you booked and anything you write in the booking form or your message.

If you become a client: what you share in your intake (for example your role, your CV and the accounts and tools you use), session notes, and payment records. Payments are handled by the payment provider and I don't see or store your card details.

Website visits: my host, Cloudflare, processes technical data such as IP addresses to deliver and protect the site. If I turn on visitor statistics, I use Cloudflare Web Analytics, which doesn't use cookies or track you across other sites.

I don't use advertising trackers, and I don't buy or sell personal information.

Your own systems

During coaching we build your system in your own accounts and tools. I don't keep copies of your files or your assistant's data, and I don't ask for your passwords. Sessions run over a video call (usually Google Meet). I don't record them unless we both agree first. Where you share your screen or a document with me, I use it only for your sessions. When we set up AI tools, the information you choose to give them is handled by those providers under their own terms, in your own accounts.

Why I collect it

• To reply to you and run the call or sessions you booked.
• To prepare for your sessions and deliver your program and membership.
• To send the membership emails you signed up for, and reminders about payments.
• To keep business and tax records.

I won't add you to a mailing list unless you ask to be on one or it's part of a membership you chose. You can unsubscribe at any time.

Who handles it

A few service providers help me run the business. They handle your information only to provide their service:

• Cal.com (call bookings), which may store data in the United States or the European Union.
• Google (Gmail and Calendar), which may store data in Australia and overseas.
• Cloudflare (website hosting), which runs a global network, including in the United States.
• A payment provider such as Stripe, when you pay for a program or membership.

Depending on the service, your information may be stored or processed outside Australia, including in the United States and the European Union. I choose providers with strong security and privacy commitments and use their standard data protection terms. By booking or working with me, you consent to this. Otherwise, I only share personal information if you agree or the law requires it.

How I look after it

Information is kept in password-protected accounts with two-step sign-in. I keep enquiry records for up to 12 months if you don't go ahead, then delete them. Client and payment records are kept for five years, as Australian tax law requires, and session notes for as long as you're a client or member plus 12 months.

Access, correction and questions

You can ask to see or correct the personal information I hold about you, or ask me to delete it. Email [email protected] and I'll reply within 30 days.

Complaints

If you have a concern about how I've handled your information, email me first and I'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992).

Changes

I may update this policy. The date at the top shows the latest version.